Rock Bottom Co. (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or otherwise interact with us.
Information We Collect
We collect various types of information, including:
- Personal Information:
- Contact Information: Your name, email address, phone number, and shipping/billing address.
- Payment Information: Credit card details, billing address, and other payment-related information.
- Account Information: Username, password, and other information related to your account on our website.
- Purchase History: Details of the products you have purchased.
- Non-Personal Information:
- Browsing Data: IP address, browser type, device information, and pages visited on our website.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, including shipping and returns.
- Customer Service: To respond to your inquiries, provide support, and manage your account.
- Marketing and Promotions: To send you promotional offers, newsletters, and other marketing communications (you can opt-out at any time).
- Personalization: To personalize your experience on our website, including showing you products and offers tailored to your interests.
- Website Improvement: To analyze website usage and improve our website’s functionality and user experience.
- Security: To protect the security and integrity of our website, systems, and data.
How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other business operations.
- Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.
- Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies help us remember your preferences, enhance your browsing experience, and provide personalized content.
- Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).
- Managing Cookies: You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Your Choices
You have several choices regarding your personal information:
- Access and Correction: You can access and update your account information by logging into your account on our website.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.
- Do Not Track: Some web browsers offer a “Do Not Track” feature. While we do not currently respond to “Do Not Track” signals, you can manage your cookie preferences as described above.
Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
- Encryption: We use SSL encryption to protect sensitive information during transmission.
- Access Controls: We restrict access to your personal information to employees and service providers who need it to perform their duties.
Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it.
International Data Transfers
If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your information to the United States.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.