At Rock Bottom Co, we strive to provide high-quality products and a seamless shopping experience. If you encounter any issues with your purchase, please review our return policy below for guidance on how to proceed.
Defective, Damaged, or Misprinted Items
If your item arrives defective, damaged, or misprinted, you must notify us within 30 days of receiving the product. We will cover all costs associated with returning the item and sending a replacement or issuing a refund, as applicable.
Lost in Transit
If your package is lost in transit, claims must be submitted within 30 days of the estimated delivery date. We will investigate the issue and provide a resolution, such as a replacement or refund, at no extra cost to you.
Incorrect Address
If an incorrect or insufficient address is provided at checkout, the shipment will be returned to our fulfillment center. In such cases, the customer will be responsible for the cost of reshipping once an updated address is provided.
Unclaimed Packages
Unclaimed shipments returned to our facility can be reshipped at the customer’s expense. After 30 days, unclaimed items will be donated to charity, and no refund will be issued.
Buyer’s Remorse
We do not accept returns for buyer’s remorse or change of mind. However, if you are unsatisfied with your product for any reason, we encourage you to contact us at [email protected], and we will do our best to resolve the issue.
Size Exchanges
Size exchanges are not currently offered, except at the customer’s expense. If you wish to exchange a product for a different size, you will need to place a new order and return the original item according to our return instructions.
Health & Hygiene Products
Due to health and hygiene concerns, we do not accept returns for sealed products that have been opened, including but not limited to face masks. These items are non-refundable and will be disposed of if returned.
EU Consumer Rights
In accordance with Article 16(c) and (e) of Directive 2011/83/EU, we do not offer returns for goods made to order or personalized items. Additionally, sealed goods that are unsealed after delivery and are unsuitable for return for hygiene reasons cannot be refunded.
How to Submit a Return
To initiate a return, please email [email protected] with your order number, a description of the issue, and photos of the product if applicable. We will provide further instructions based on the specific situation.
Questions?
If you have any questions or concerns regarding our return policy, feel free to reach out to us at [email protected]. We are here to help!